At Kanchi Silks, we are committed to providing you with the finest quality Kanchipuram silk sarees and ensuring your complete satisfaction. If for any reason you are not happy with your purchase, we offer a straightforward return and exchange policy. Please read the following terms carefully:
1. Eligibility for Return/Exchange:
Items eligible for return/exchange must be unused, unwashed, and in their original condition with all tags attached.
Returns/exchanges are accepted within7 days of receiving your order.
2. Items Not Eligible for Return/Exchange:
Customised or personalised orders cannot be returned or exchanged.
Items that show signs of wear, damage, or alteration are not eligible for return/exchange.
3. How to Initiate a Return/Exchange:
To initiate a return or exchange, please contact our customer service team at [Contact Email/Phone] within7 days of receiving your order.
Provide your order number, details of the item(s) you wish to return/exchange, and the reason for return/exchange.
4. Return Shipping:
Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect.
We recommend using a trackable shipping service for return shipments, as we cannot be held responsible for lost or damaged packages.
5. Refund/Exchange Process:
Once we receive your returned item(s), they will be inspected for eligibility.
If the item(s) meet our return/exchange criteria, we will process your refund or exchange promptly.
Refunds will be issued to the original payment method used for the purchase.
Exchanges will be processed based on product availability. If the requested item is not available, we will issue a refund.
6. Refund Timeframe:
Refunds will be processed within7 business days of receiving the returned item(s).
Please allow additional time for the refund to appear in your account, as processing times may vary based on your financial institution.
7. Exchanges:
If you requested an exchange, the new item(s) will be shipped to you promptly.
You will receive a confirmation email with tracking details once the exchange has been processed.
8. Defective/Damaged Items:
If you receive a defective, damaged, or incorrect item, please contact us immediately upon receipt.
We will arrange for a return/exchange and cover the return shipping costs in this case.
9. Contact Us:
For any questions or concerns regarding our return and exchange policy, please reach out to our customer service team at [Contact Email/Phone].
10. Our Commitment:
Kanchi Silks is dedicated to providing you with the best, authentic, and traditional Kanchipuram silk sarees. Your satisfaction is our top priority, and we strive to ensure a seamless shopping experience.
Thank you for choosing Kanchi Silks for your silk saree needs. We appreciate your trust and look forward to serving you!
